Refund Policy
Effective Date: January 01, 2025
Thank you for shopping with Frame & Decors ("we," "our," "us"). We want you to be completely satisfied with your purchase. This Refund Policy explains how we handle returns and refunds for orders placed on our website frameanddecors.com ("Site").
Returns and Refunds
-
You may request a return or refund within 30 days of receiving your order.
-
To be eligible for a return, items must be unused, in original packaging, and in the same condition as when received.
-
Customized or personalized products are non-returnable unless defective or damaged.
-
Sale or clearance items may be excluded from refunds or subject to store credit only.
Return Process
-
To initiate a return, please contact our customer support at support@frameanddecors.com with your order number and reason for return.
-
We may require photo or video evidence for damaged or defective items.
-
Once your return is approved, we will provide instructions and a return shipping label if applicable.
Refund Method
-
Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.
-
Shipping charges are non-refundable unless the item was defective or wrongly sent.
-
Partial refunds may be given for items not returned in original condition.
Exchanges
-
We offer exchanges for damaged, defective, or incorrect products.
-
Contact support to arrange an exchange and provide documented proof where needed.
Non-Refundable Items
-
Gift cards, downloadable products, and products marked as final sale.
Shipping Costs
-
Customers are responsible for return shipping costs unless the return is due to our error.
Changes to Shipping Information
-
Please ensure your shipping address is accurate at the time of order.
-
If you need to change your shipping address, contact us as soon as possible. Address changes may not be possible once the order is processed.
Contact Us
If you have questions about returns or refunds, contact us:
Email: privacy@frameanddecors.com
Phone: +91 815 698 0009
Address: FRAME & DECORS, Kochal, Koonammavu, Ernakulam
By purchasing from Frame & Decors, you agree to this Refund Policy.